Terms & Conditions
1Booking Policy
• Reservations can be made via our official website, WhatsApp, or email.
• A booking is considered confirmed once we receive the travel details and participant information.
• We recommend booking at least 3 days before the tour date to ensure service availability.
• Changes to the tour date or number of participants can be made up to D-2, subject to availability.
2Payment Policy
• Payments are made directly through our designated app, using e-wallets, bank transfers, or other digital methods.
• We do not require a deposit. However, we kindly ask for final confirmation on D1 to ensure smooth scheduling.
• Last-minute cancellations (less than 24 hours before the tour) may incur operational fees, depending on the services prepared.
• If the tour is canceled by Henni Bali Tour due to extreme weather or unforeseen circumstances, guests may choose to reschedule or receive a full refund.
3Customer Rights & Responsibilities
Customer Rights:
• Receive services as described in the selected package (transportation, guide, entrance tickets, etc.).
• Obtain clear information regarding the itinerary, pick-up time, and emergency contact.
• Submit feedback or complaints if services do not meet the agreed standards.
Customer Responsibilities:
• Provide accurate personal data and reconfirm prior to the tour.
• Maintain order and respect local culture throughout the tour.
• Be responsible for personal belongings and follow the guide's instructions for group safety.
4Henni Bali Tour Rights & Responsibilities
Company Rights:
• Refuse participants who violate rules or pose safety risks to the group.
• Adjust the itinerary if necessary for comfort and safety.
Company Responsibilities:
• Deliver services as described in the package and ensure participant comfort.
• Provide responsive support before and during the tour.
• Protect customer privacy and data security.
Last updated: August 31, 2025