• Cancellations made up to D-3 before the tour date will not incur any fees.

• Cancellations made less than D-3 may incur operational charges, depending on the services already arranged (transportation, tickets, guide, etc.).

• We will do our best to assist with rescheduling, but availability is not guaranteed.

If the tour is canceled by us due to extreme weather, operational disruptions, or force majeure, customers are entitled to:

• Rescheduling requests must be submitted no later than D-3 and are subject to service availability.

• Last-minute rescheduling (D-2 or D-1) will be handled flexibly, but availability is not guaranteed.

• Refunds are processed through the same payment method used during booking.

• The refund process takes 5–10 business days, depending on the payment provider.

• Refunds are not available for services that have been partially used (e.g., if a participant cancels mid-tour).